Who is this article for?

Users experiencing issues with connecting to the server.

Local Administrator permissions are required.

This article helps you troubleshoot issues with connecting to the server due to incorrect URL.

1. Issue

When trying to connect to the server, you may encounter an "Incorrect URL" error.

This may be caused by several different things.

2. Troubleshooting

To troubleshoot the issue:

1. Check with client system date is synchronised with the time zone you are in.
2. Check the .NET versionTLS1.2 is Enabled (text to send is to the right).
3. Add a system-wide registry key to any machine that needs to make TLS 1.2 connections from a .NET application.
   Launch Windows PowerShell, run as Administrator copy/Paste following commands, click Enter to apply:

reg add HKLM\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 /v SystemDefaultTlsVersions /t REG_DWORD /d 1 /f /reg:64

reg add HKLM\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 /v SystemDefaultTlsVersions /t REG_DWORD /d 1 /f /reg:32

4. Once registry changes have been applied, restart the machine and launch VIPI client software.
5. Request local IT Administrators review/apply Microsoft recommended secure protocols for Windows.
6. Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows.
7. Ensure access to our server https://ipi-aqps.com is not restricted to IP 209.134.48.10.
   This will need to be changed to 52.232.230.35 port 443 to enable connections.